Analysis and Transformation

Customer’s focus or customer-focus? Miller Heiman Group frontline research puts customer experience right at the centre of all sales.

The customer as a person is a unique partner for any interaction related to sales. Ideally, the experience, or ‘customer journey’, spans from a successful marketing strategy via the actual contact/service to the final conclusion/purchase.

The latest research has shown that long-term oriented values in customer service eventually lead to greater revenue and sustainable company growth.

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Richard Hilton

Having been previously directly responsible for driving revenue and managing the overall operations of a number of sales driven organisations, I’ve been fortunate to have had the opportunity to gain a unique perspective and overview of the organisation, which I now bring to bear in my current leadership role at Miller Heiman Group.

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Analysis and Transformation