27th June 2017
Retail: The Customer Experience Metrics That Bring Success
Providing a positive customer experience is both more challenging and more important than ever before. However, the quest to do so should not be centred on guesswork, but around the right metrics.
8th June 2017
Is Your Business Ready For The Customer Experience Transformation
It is no longer enough to think about customer service as the responsibility of your customer service team alone as it now encompasses all aspects of the customer journey.
16th March 2017
Customer Service: How To Stay Ahead Of The Competition By Talking To Your Customers
Despite the rise of social media and email, phone conversations remain the most popular customer service communication method and simply talking to your customers could give you a competitive edge.
14th February 2017
How Live Chat Is Transforming Traditional Customer Service
Customer service is evolving to meet the demands of a new generation of customers, and live chat is at the core of that transformation, helping to eliminate frustrating telephone and email wait times.