8th June 2017
Is Your Business Ready For The Customer Experience Transformation
It is no longer enough to think about customer service as the responsibility of your customer service team alone as it now encompasses all aspects of the customer journey.
30th May 2017
Why Skills Assessments Are A Great Starting Point For Employee Development
Conducting skills assessments can help businesses to tailor their employee development efforts, enabling them to address the specific weaknesses within their teams through training and coaching.
18th April 2017
New Research: Why Your Sales Managers Could Be Your Company’s Biggest Assets
Sales managers have the ability to positively impact upon the performance of multiple sales team members, yet many organisations continue to under-value them and under-invest in their development.